Store Policy

Jewelry Care Tips

Our jewelry is handmade and delicate! Remove jewelry when bathing, showering, or swimming. Keep your piece away from water, and do not wash. We recommend removing your jewelry before going to bed or participating in a physical activity! Occasionally clean your pieces and wipe with a soft cloth, if necessary.

Shipping

We ship through USPS, domestic shipping is $3 for USPS First Class shipping. It will arrive within 3-5 business days. We recently added USPS First Class International shipping which costs $15, and there is not a solid arrival time, but within 2 weeks will be delivered. 

Warranty

All of the items on our website are hand-made! Because of this, we understand that things break, but we want to make sure YOU have the best possible experience. We give a 3 month warranty on each item we sell, where if you pay to ship the item back to us, we will fix it and get it back to you within a 2 week period. Through email and/or instagram dm, we can maintain communication throughout the repair process of fixing your item!

These stones are natural and some are more sturdy than others. If a stone breaks, chips, or is damaged while it is worn. We are not responsible, and this is not covered by the warranty.

Payment Methods

- Credit / Debit Cards

- PAYPAL

Return Policy

You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. The item must be returned in the Intentional mini burlap with drawstrings. 

Once we receive your item, we will notify you on the status of your refund.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

©2023 by Raw Intention